Last Updated: September 2026
Welcome to Matigr. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use the Matigr mobile application and related services.
1. Information We Collect
We may collect the following information:
Personal Information
- Name
- Mobile phone number
- Delivery address
- User account information
Order Information
- Products ordered
- Order history
- Payment method
- Transaction details
Location Information
- Selected delivery location
- District and area information used for delivery services
Device Information
- Device type
- Operating system
- App version
- Technical diagnostic information
2. How We Use Your Information
We use your information to:
- Create and manage your account
- Verify your identity through OTP authentication
- Process and deliver orders
- Provide customer support
- Improve app performance and user experience
- Prevent fraud and abuse
- Comply with legal obligations
3. Data Sharing
We do not sell your personal information.
We may share information with:
- Delivery partners for order fulfillment
- Payment service providers for payment processing
- Cloud and hosting service providers supporting app operations
- Government authorities when required by law
4. Data Security
We use reasonable technical and organizational measures to protect your information. Data transmitted between the app and our servers is protected using secure encryption technologies.
5. Data Retention
We retain your information only as long as necessary to provide services, comply with legal requirements, resolve disputes, and enforce our agreements.
6. Account Deletion
Users may request deletion of their account and associated personal data through the application or by contacting us.
After verification, eligible account information will be removed or anonymized in accordance with applicable legal requirements.
7. Children’s Privacy
Matigr is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
8. Third-Party Services
Our services may use trusted third-party providers for:
- Payment processing
- Cloud hosting
- Image storage
- Analytics and performance monitoring
These providers may process information according to their own privacy policies.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updated versions will be published on this page with a revised effective date.
10. Contact Us
If you have any questions regarding this Privacy Policy, please contact us:
Email: matigrarif@gmail.com
Website: https://matigr.com